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Cornwall Healthcare

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Harley Street Clinic

Help the Hospices

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Training

Help the Hospices needed assistance to help organisations to prepare for the introduction of new inspection regimes by the National Care Standards Commission. HQS was commissioned to develop a set of guidelines for the policies and procedures required by the national minimum standards and other standards which hospices needed to implement. The range includes: complaints management, human resources, record and information management, resuscitation, medicines policies and infection control

The resource pack produced contains:
§ a set of outline guidance on the content for the required policies and procedures, based on legislation and best practice, which hospices can adapt to take into account local circumstances
§ a set of template documents to aid in the development of new policies and procedures, ensuring they have the same format and introducing documentation control and systematic review.

HQS led the project, working with staff and associates who have expertise in areas such as palliative care, risk management and human resources.

(Copies of the resource pack are available from Help the Hospices, Hospice House,
34 - 44 Britannia Street, London, WC1X 9JG)