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County of Sonderjylland
Denmark

Federation of
Bosnia-Herzegovina

Instituto da Qualidade
em Saude
Portugal

Netcare Healthcare Holdings, South Africa

HQS is working with the County of Sonderjylland on the development of an integrated quality improvement, measurement and assurance system for health and social care services in the county. The Kvalitet I Sonderjyllands Sundhedsvaesen project, or as the Danes call it "KISS", is a major development for the County of Sonderylland and has already attracted interest from other Danish counties.
The approach is based on:		Russell Muddiman, Programme Manager (International)

• The adaptation and application of the HQS quality improvement and assurance methodology to health and social care services, including GPs, nursing homes and acute hospitals
• The development and application of performance indicators to measure results and the impact of changes in the way services are organised and delivered
• The development and implementation of clinical pathways to provide a basis for evaluating the continuum of care and treatment across organisational boundaries from primary to secondary care
• The continuous assessment of patient and social care users experience of the services
  
• The integration of these approaches into a continuous quality performance framework.

The approach is based on the concept of total organisational excellence in which the focus is on people (users and staff), understanding the process and environments (where and how care and treatment are delivered) and results (the outcome expressed in terms of patient experience and clinical results.

Further details available from Russell Muddiman, email: rmuddiman@hqs.org.uk