| BENEFITS
OF USING THE HQS HOSPITAL PROGRAMME
Over
75 per cent of clients who have completed evaluation questionnaires
over the last two years, have confirmed the HQS programme
has brought the following overall benefits to their organisation:
•
preparation for inspection by statutory inspectors
• a framework for meeting the requirements of clinical
governance
• a framework for meeting the requirements of controls
assurance
• effective self-assessment tool
• consistent approach to working practice
• improved team working
• improved cross directorate/department working
• raised awareness of policies and procedures
SOME
EXAMPLES OF THE BENEFITS OF USING THE HQS PROGRAMME IN OUR
FOUR KEY QUALITY AREAS ARE DESCRIBED IN THE CHART BELOW
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People
(patients & staff)
- More
open culture - improved communication
-
Personal development for staff
- Involvement
of users
-
Staff handbook introduced
- Occupational
health service developed
- Induction
programmes enhanced
- Training
database developed
- Additional
staff trained in advanced life support
- Patient
information booklets
- Patients
surveys developed
- Room
for distressed/bereaved relatives
- CCTV
in maternity
- Staff
trained in sign language
- Formation
of best practice exchange system throughout large
group of independent hospitals
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Process
- Development
of service quality strategies
- Preparation
of departmental business plans
- Review
of departmental practicesØ
- All
policies and procedures on intranet
- Health
record content committee established
- Consultant
spot-checks on junior doctors completion of medical
records
- TSSU
- reduced tasks & streamlined process
-
Admission criteria established
-
Complaints procedure simplified
- Major
disaster plans developed
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Environment
- Increased
focus on risk management
- Raised
profile of health & safety issues
- Labelling
of waste bags
- Separation
of areas holding clinical & domestic waste
- Designated
play area: A & E
- Upgraded
toilet facilities
- Infection
control surveillance system put in place
- Full
protection against legionella implemented
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Results
- Controls
assurance: 20-50% higher compliance
- Standards
used to achieve CNST stage 2
-
Improved rating on patient questionnaires for communication
& complaints resolution
-
Helped measure change management programme
-
Better implementation of best practice
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