People (patients & staff)

  • More open culture - improved communication
  • Personal development for staff
  • Involvement of users
  • Staff handbook introduced
  • Occupational health service developed
  • Induction programmes enhanced
  • Training database developed
  • Additional staff trained in advanced life support
  • Patient information booklets
  • Patients surveys developed
  • Room for distressed/bereaved relatives
  • CCTV in maternity
  • Staff trained in sign language
  • Formation of best practice exchange system throughout large group of independent hospitals
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