Process

  • Development of service quality strategies
  • Preparation of departmental business plans
  • Review of departmental practicesØ
  • All policies and procedures on intranet
  • Health record content committee established
  • Consultant spot-checks on junior doctors completion of medical records
  • TSSU - reduced tasks & streamlined process
  • Admission criteria established
  • Complaints procedure simplified
  • Major disaster plans developed
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